Returns & Exchanges

At Neocutis Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible products within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via email or through our online portal with your order number and the reason for your return.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all seals are intact for health and safety compliance.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing