Frequently Asked Questions

Everything you need to know about shopping at Neocutis Store

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened products for a full refund.

Are your skincare products authentic?

Yes, we are an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer to ensure 100% authenticity and freshness.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.